OVERVIEW

Telekom Networks Malawi PLC (TNM) is inviting applications from suitably qualified candidates to fill the vacant position below.

Reporting to: Manager, IT Applications and Support in the Information Services Division

KEY RESPONSIBILITIES

• Monitor and maintain all enterprise business applications to achieve performance objectives outlined in various Service Level Agreements (SLAs) or Operational Level Agreements (OLAs).
• Install, configure, and update enterprise business applications as needed, ensuring software licenses remain fully up to date and compliant.
• Configure, implement, and maintain enterprise products and services in accordance with approved change requests from commercial functions.
• Conduct systematic tests for enterprise products and services to ensure optimal availability, functionality, and overall quality of service for customers.
• Perform second-level support for customer-facing enterprise services and products as escalated by customer-facing functions.
• Conduct training sessions for customer-facing teams on enterprise business products and services as organized across business functions.
• Participate in continual service improvement forums as a technical lead for enterprise products and services on the applications under management.

KEY REQUIREMENTS

• Bachelor of Science Degree in Computer Science, Information Technology, Information Systems, or an equivalent qualification.
• Minimum of 3 years' practical experience working in a busy IT environment.
• Sound knowledge of IT Service Management (ITSM) principles and practices.
• Sound working knowledge of Enterprise Resource Planning (ERP) platforms.
• Proven project management skills and capabilities.
• Practical knowledge and experience in cPanel, Bandwidth Control, and Web/Domain management will be an added advantage.
• Excellent teamwork and collaborative skills.
• Strong ability to multitask and consistently deliver high-quality outputs within tight deadlines.
• Solid analytical, technical, and operational troubleshooting capabilities.

RECRUITMENT PROCESS

Please be advised that TNM utilizes an ExamHub System for recruitment. Eligible candidates will be required to undertake a job-specific multiple-choice examination as the first stage of the selection process. Candidates who are successful in the examination will subsequently be invited for an oral interview.

HOW TO APPLY

Interested applicants are requested to submit their application letter and Curriculum Vitae (CV) to:

By Post:

The Human Resource and Administration Director

Telekom Networks Malawi Plc

P.O. Box 3039

Blantyre, Malawi

By Email: vacancy@tnm.co.mw

Application Deadline: Tuesday, 1st September 2026

"TNM is an equal-opportunity employer; we say NO to child labour and promote decent work for all"