MWOS Malawi invites applications from suitably qualified candidates to fill the following vacant position:

CALL CENTRE AGENTS

Location: Blantyre

Reporting To: Call Centre Team Supervisor

Job Purpose

The Call Centre Agent will be responsible for answering customer calls, responding to inquiries, and handling customer complaints in a professional manner.

Major Tasks and Responsibilities

• Answer customer phone calls professionally and respond to inquiries and complaints.

• Handle and resolve customer complaints effectively.

• Provide customers with accurate information on the organisation’s products and services.

• Identify and escalate priority issues to management.

• Follow up on complex customer calls where required.

• Complete call notes and reports and update records in the CRM system.

• Obtain and evaluate relevant information to address complaints and inquiries.

Educational and Professional Requirements

• Minimum of a Diploma in Business Administration, Marketing, Sales, IT, or any related field.

• Fluency in English and Chichewa.

• Willingness to work in customer service.

• Excellent oral and written communication skills.

• Strong customer service orientation and ability to work as a team player.

• Excellent computer skills.

If you are interested, please send your application letter, including copies of your certificates and your most recent Curriculum Vitae (CV), to the following address:

Email Address: florida.butao@betting.co.mw

Closing Date: 30th May 2026