Position: Customer Service Representatives

Location: Countrywide

Department: Customer Experience

Overview

Bespat Human Capital Management is a Human Resource Recruitment and Management provider established to provide leading edge, people management solutions and consulting services to businesses, organizations and government. On behalf of our client, a leading Telecommunication Service provider, we are seeking energetic, aggressive, self-motivated and result oriented individuals to join its team in the position mentioned above to work under its Customer Experience Department in all districts in Malawi.

Job Purpose

To deliver high-quality customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction in line with the company’s service standards.

Key Responsibilities

• Handle customer inquiries via phone, email, and walk-ins.

• Resolve customer complaints efficiently, escalating complex issues as necessary.

• Process service applications and update customer information in the system accurately.

• Promote and explain company products and services to customers.

• Ensure excellent customer experience with timely feedback and support.

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related field.

• Minimum of 1 year of experience in customer service or front office roles.

• Strong verbal and written communication skills.

• Ability to multitask and perform under pressure.

• Proficiency in MS Office and CRM systems.

Core Competencies

• Customer-centric mindset.

• Strong problem-solving skills.

• Team player with a positive attitude.

• High attention to detail and accuracy.

Application Process

Interested candidates should send their Application Letter ,Curriculum Vitae, relevant Certificates and preferred location to recruitment@bespat.net by 14th September 2026.