IT CONSULTANT

OVERVIEW

Trident Security Company Limited is seeking an IT Consultant to provide technical support, maintain the company’s IT infrastructure, and ensure the reliable operation of its hardware, software, internet, server, network, and email systems.

The successful candidate will diagnose and resolve technical issues, manage server and email hosting services, recommend suitable technology solutions, and advise management on IT improvements and technology investments. The consultant will provide support on an as-needed basis, including remote assistance and on-site attendance when required.

JOB TYPE: Full Time

POSITION: IT CONSULTANT

DUTIES AND KEY RESPONSIBILITIES

Hardware and Software Support

• Diagnose and resolve hardware issues affecting computers, laptops, printers, scanners, and other IT equipment.
• Install, configure, maintain, and troubleshoot operating systems, business applications, and other software.
• Perform routine maintenance, updates, and upgrades to ensure optimal performance of IT equipment and software.
• Recommend suitable hardware and software solutions based on operational requirements and budget.
• Advise management on hardware replacements, software upgrades, licensing, and technology purchases.

Internet and Network Management

• Monitor and troubleshoot internet connectivity, Wi-Fi, and local area network (LAN) issues.
• Maintain and troubleshoot routers, switches, network cables, and other networking equipment.
• Liaise with internet service providers to resolve connectivity problems and service interruptions.

Server and IT Infrastructure Management

• Maintain, monitor, and troubleshoot company servers and related IT infrastructure.
• Manage server performance, storage capacity, user accounts, access permissions, and shared network resources.
• Ensure regular data backups are performed and verify that backup and recovery procedures work effectively.
• Diagnose and resolve server-related issues affecting access to company systems, files, and applications.
• Recommend server upgrades, cloud-based solutions, and other infrastructure improvements where necessary.

Email Hosting and Management

• Manage and troubleshoot hosted email services, business email accounts, and associated configurations.
• Set up new email accounts and configure email access on computers, mobile devices, and other authorised equipment.
• Resolve email delivery failures, spam issues, mailbox errors, and email synchronisation problems.
• Monitor email domain registration, hosting services, renewals, and related technical requirements.
• Recommend reliable email hosting solutions and implement measures to protect business email accounts against unauthorised access and cyber threats.

IT Security and Data Protection

• Ensure computers, servers, networks, and email systems have appropriate security measures in place.
• Install, configure, and maintain antivirus software and other relevant security applications.
• Monitor system access and advise management on password management, user permissions, and cybersecurity risks.
• Maintain and review data backup procedures to minimise the risk of data loss.
• Assist in investigating and resolving IT security incidents and implement measures to prevent recurrence.

KEY REQUIREMENTS

Academic, Professional Qualifications and Experience:

The applicant should possess the following:

• A Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• A minimum of 3–5 years of relevant experience in IT support, systems administration, network management, or a similar role.
• Strong knowledge of computer hardware, operating systems, business software, internet connectivity, and network troubleshooting.
• Practical experience in server administration, hosted email services, data backups, and IT infrastructure maintenance.
• Good understanding of cybersecurity, data protection, user access management, and disaster recovery procedures.
• Proficiency in diagnosing and resolving hardware, software, network, server, and email-related problems.

Personal Specification:

• High levels of professionalism, reliability, confidentiality, and attention to detail.
• Ability to work independently and respond to urgent technical issues.
• Willingness to attend the company’s premises when physical intervention is required.
• Flexibility and availability to provide IT support on an as-needed basis, in line with agreed service and response times.

SALARY AND BENEFITS

Trident Security Company Limited offers the opportunity to work with well-known clients, access competitive salary and benefits, and gain valuable experience in the security industry.

HOW TO APPLY

To apply for this job email your details to hr@tridentsecurity.mw