Main Duties and Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Respond efficiently and accurately to customer complaints.
• Appraise staff performance and provide feedback to improve productivity.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Analyse average checks, average spend per person as well as sales mix, in order to add value to menu planning and up-selling.
• Ensure there is a departmental leave planner and that all permanent staff have been allocated for annual leave to ensure leave liability is kept to a minimum.
• Ensure rosters are designed and monitored according to business levels.

Qualification, Experience and attributes:

• Diploma in Hospitality Management those with a Hospitality Degree will have an added advantage. 5 years’ experience in a food service environment including a fine dining,
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Proven excellent customer service.
• Familiarity with Restaurant Management software.
• Demonstrate leadership skills, motivational and people skills.

How to Apply

Interested candidates who meet the above qualifications and experience are invited to submit their applications, including an updated resume with three traceable referees and a cover letter outlining their suitability for the role. Applications should be addressed to:

The Chief Executive Officer

Umodzi Holdings Limited

P.O. Box 31489,

Lilongwe 3, Malawi.

Email: recruitment@umodzipark.co.mw

Deadline for Application: 29th May 2026

Umodzi Holdings Limited is an equal-opportunity employer and encourages applications from all qualified individuals, regardless of gender, race, or background. Only shortlisted candidates will be contacted for further processing.