CUSTOMER SERVICE OFFICER / TICKET SELLER

OVERVIEW

We are looking for an honest, fast, and customer-friendly Customer Service Officer/Ticket Seller to manage ticket sales, and ensure smooth boarding of passengers.

Reports to: Operations Supervisor

Employment Type: Full time

Application Deadline: Not Specified

POSITION: CUSTOMER SERVICE OFFICER / TICKET SELLER

JOB TYPE: Full Time

KEY REQUIREMENTS

Requirements & Qualifications:

• MSCE or Diploma in Business, Marketing or related field.
• 1+ year experience in ticketing, cashier, or customer service (bus company experience is an advantage).
• Able to work with figures quickly and accurately.
• Computer literate – MS Excel / booking system.
• Fluent in Chichewa and English.
• Honest, trustworthy, and good with people.
• Able to work early mornings, weekends, and public holidays.

Key Skills:

• Cash handling, customer care, communication, attention to detail, ability to work under pressure.

KEY DUTIES & RESPONSIBILITIES

1. Ticketing & Sales:

• Sell tickets for all routes using manual books or electronic system.
• Issue correct tickets, seat numbers, and receipts.
• Manage advance bookings and reservations.

2. Office Handling & Reporting:

• Sales report balancing daily.
• Maintain accurate daily sales records and passenger manifest.
• Submit daily cash and sales report to supervisor.
• Safeguard ticket books and company money.

3. Customer Service:

• Provide accurate information on fares, departure times, routes, and luggage policy.
• Assist passengers with inquiries, complaints, and boarding.
• Maintain professional and polite conduct at all times.

4. Operations Coordination:

• Liaise with drivers and conductors, hand over passenger list.
• Verify passenger tickets before boarding.
• Coordinate with luggage handler on excess luggage charges.
• Report delays, cancellations, or issues to management immediately.

5. Office & Compliance:

• Keep booking office clean, organized and secure.
• Adhere to company pricing – no overcharging or undercharging.
• Follow all company policies on refunds, cancellations and discounts.
• Wear uniform and ID badge on duty.

HOW TO APPLY

To apply, send your CV and a cover letter to:

Email: ulemubusservuces6@gmail.com

WhatsApp: 0996796455

Or drop your application at our Wenera Office in Blantyre.

Only shortlisted candidates will be contacted. Ulemu Bus Services is an equal opportunity employer.