Our client, a leading Telecommunication Service provider, is seeking an energetic, aggressive, self- motivated and result oriented individual to join its team in the position mentioned below to work under its Customer Experience Department in all districts in Malawi.

Position: Customer Service Representative

Job Purpose

To deliver high-quality customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction in line with the company’s service standards.

Key Responsibilities

• Handle customer inquiries via phone, email, and walk-ins.
• Resolve customer complaints efficiently, escalating complex issues as necessary.
• Process service applications and update customer information in the system accurately.
• Promote and explain company products and services to customers.
• Ensure excellent customer experience with timely feedback and support.

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum of 1 year of experience in customer service or front office roles.
• Strong verbal and written communication skills.
• Ability to multitask and perform under pressure.
• Proficiency in MS Office and CRM systems.

Core Competencies

• Customer-centric mindset.
• Strong problem-solving skills.
• Team player with a positive attitude.
• High attention to detail and accuracy.

Application Process

Interested candidates should send their Application Letter and Curriculum Vitae to: recruitment@bespat.net,

Addressed to:

Human Resources Manager

BESPAT Enterprise

P.O. Box 20028