DISTRIBUTION ADMINISTRATION OFFICER

OVERVIEW

Wave Mobile Money Inc. is a financial technology company working to make Africa the first cashless continent by providing accessible, affordable, and reliable financial services. Since launching its mobile money app in Senegal in 2017, Wave has expanded to serve millions of users across several African countries.

Wave is seeking a highly organised, analytical, and proactive Distribution Administration Officer to provide administrative and data analysis support to its Distribution and Agent Operations teams in Malawi.

The successful candidate will help improve operational efficiency, monitor team performance, coordinate administrative processes, and support the effective management of Wave’s distribution network.

JOB TYPE: Full Time (Permanent)

Date Posted: Wednesday, 21st October 2026

Application Deadline: Friday, 30th October 2026

Reports to: Not specified in the provided vacancy announcement

JOB SUMMARY

The Distribution Administration Officer will provide administrative, reporting, and data analysis support to Wave’s Distribution and Agent Operations teams. The role involves analysing performance data, preparing reports and dashboards, coordinating team activities, supporting distributor recruitment and payroll processes, monitoring budgets, and ensuring that agents and distributors have the resources and platform access they need.

The position is based at Wave’s office in Lilongwe, with occasional travel to field locations. Applicants must have authorisation to work in Malawi.

KEY RESPONSIBILITIES

1. Data Analysis and Reporting

• Extract and analyse raw performance data from Periscope to develop clear, informative dashboards showing key metrics and trends.
• Prepare daily reports on agent operations and distribution team performance.
• Produce daily, weekly, and monthly reports highlighting findings and recommendations for operational improvement.
• Identify opportunities to improve data reporting processes and methodologies.
• Collaborate with other teams to align performance metrics and operational objectives.
• Review data processes and work with engineers to recommend improvements that increase operational efficiency.

2. Administrative Support

• Serve as the administrative contact for Agent Operations and Distribution teams across different locations, as well as the intermediary firms employing distributors.
• Coordinate team meetings and organise training sessions for agents and distributors.
• Support distribution leads in ensuring that distributors are recruited and managed according to internal policies and procedures.
• Ensure distributors have up-to-date contracts and are paid on time.
• Organise daily meetings, town halls, and alignment sessions across teams.
• Monitor distribution and agent operations budgets against expenditure and ensure compliance with established procedures.
• Request, dispatch, and track the use of supplies for agents and distribution teams.
• Assist distributors with access to relevant platforms, including Slack, distributor applications, field applications, and WhatsApp groups.
• Troubleshoot platform access and other operational issues.
• Activate and deactivate agents and distributors and verify distributor attendance.
• Regularly share distributor performance information with supervisors.
• Calculate eligible bonuses and prepare payment files on time.

KEY REQUIREMENTS

Academic Qualifications

• A Bachelor’s degree in a business-related field.

Professional Experience

• Experience supporting networks of salespeople, agents, or retail networks in a back-office administrative role or a similar position.
• Experience processing payroll for more than 20 people.
• Strong understanding of Malawi’s labour laws.
• Excellent data analysis and visualisation skills.
• Advanced spreadsheet skills.

PERSONAL ATTRIBUTES AND SKILLS

The ideal candidate should:

• Be exceptionally organised and able to manage priorities independently.
• Have experience providing administrative support to field teams.
• Demonstrate strong analytical skills and the ability to interpret sales data and performance metrics.
• Pay close attention to detail and maintain accuracy in all tasks.
• Adapt to changing market conditions, client needs, and organisational priorities.
• Communicate clearly and proactively, both verbally and in writing.
• Take initiative and work towards ambitious targets.
• Demonstrate self-awareness and a commitment to continuous improvement.
• Show determination and follow through on assigned tasks.
• Work effectively both independently and as part of a team, with minimal supervision.

LOCATION AND WORK REQUIREMENTS

• Duty Station: Wave office in Lilongwe, Malawi.
• Travel: Occasional travel to different field locations may be required.
• Work Authorisation: Applicants must be authorised to work in Malawi.
• Employment Type: Permanent position.

SALARY AND BENEFITS

Wave offers the following benefits:

• Competitive salaries based on a transparent formula.
• Performance reviews twice a year.
• Bonuses for strong performers who have been with the company for more than six months.
• Generous health insurance for employees and their dependants.
• Parental leave of 26 weeks for mothers and four weeks for fathers.
• Subsidised childcare for returning parents.
• Airtime reimbursement.
• Free food and a well-equipped office environment.

HOW TO APPLY

Interested and suitably qualified candidates should apply through Wave’s official recruitment portal.

Applicants are required to complete the online application form and upload:

• A resume/CV written in English.
• A cover letter explaining their interest in Wave and the Distribution Administration Officer position.

Application Link: https://www.wave.com/en/careers/job/6230740004/index.html?gh_jid=6230740004&gh_src=dso02vq34us

Closing Date: Friday, 30th October 2026.

Wave reviews applications regularly and recommends applying for the position that most closely matches your skills, experience, and career goals.

Wave is an equal-opportunity employer committed to diversity and creating an inclusive working environment.