OVERVIEW

Trident Security Company Limited invites applications from suitably qualified, experienced, and dedicated professionals for the position of Operations Manager, based in Blantyre, Malawi.

The Operations Manager will oversee and coordinate regional security operations, ensuring the effective deployment and management of security personnel, Reaction Teams, company assets, and operational resources. The role also involves staff supervision, customer service, incident investigation, fleet and facilities management, and maintaining high standards of security service delivery.

JOB TYPE: Full Time

Date Posted: Wednesday, 21st October 2026

POSITION: OPERATIONS MANAGER

JOB SUMMARY

The Operations Manager will be responsible for ensuring efficient security operations, managing staff performance and welfare, maintaining company assets, handling customer concerns, investigating incidents, and ensuring compliance with company policies and procedures. The successful candidate will also support budgeting, procurement, stock management, debt collection, and the establishment of new client sites.

KEY REQUIREMENTS

Academic, Professional Qualifications and Experience

The successful candidate should have:

A Bachelor's degree or Diploma in Security Management, Business Administration, Operations Management, or a related field.
At least five (5) to seven (7) years of relevant work experience in security operations.
Experience in a supervisory or managerial position.
Strong knowledge of security operations, guard force management, incident investigation, and personnel supervision.
Strong leadership, organisational, analytical, and problem-solving skills.
Excellent communication, report-writing, and interpersonal skills.
High levels of integrity, professionalism, discipline, and accountability.
Proficiency in Microsoft Office applications and the preparation of operational reports.

DUTIES AND KEY RESPONSIBILITIES

1. Security Operations and Personnel Management

Conduct parades, inspections, and routine checks of security guards and Reaction Teams to ensure discipline, preparedness, and compliance with company standards.
Ensure adequate staffing and efficient delivery of security services across all sites within the region.
Manage staff deployment, attendance, leave administration, and other personnel matters to maintain operational continuity.
Handle staff grievances and promote discipline, professionalism, and positive employee relations.
Oversee security operations and training activities in line with approved budgets and company standards.
Ensure staff performance appraisals are completed and support succession planning.

2. Fleet, Assets, and Facilities Management

Manage company assets and properties within the region, ensuring proper use, security, and maintenance.
Monitor vehicle fuel consumption and promote efficient use of the branch fleet.
Supervise drivers and ensure compliance with company transport policies and procedures.
Coordinate vehicle servicing, repairs, and maintenance of office facilities.
Ensure proper accountability and maintenance of company equipment and operational resources.

3. Customer Service and Quality Assurance

Conduct planned and random customer satisfaction surveys to assess service quality and identify areas for improvement.
Handle customer complaints, service matters, and operational concerns promptly and professionally.
Promote consistent service delivery and address operational weaknesses.

4. Incident Management and Claims Administration

Investigate security incidents, prepare reports, and implement corrective measures to prevent recurrence.
Liaise with the Malawi Police Service and other relevant authorities when necessary.
Ensure all claims within the region are properly documented, administered, investigated, and finalised in accordance with company policies and regulations.
Prepare and submit accurate weekly and monthly operational feedback reports.

5. Site Establishment and Operational Development

Plan, prepare, and coordinate the opening of new client sites within the region.
Ensure new sites are adequately staffed, equipped, and operationally ready before service commencement.
Conduct site assessments and inspections to verify security arrangements and operational readiness.
Implement company policies, procedures, and instructions consistently across all operational areas.

6. Procurement, Stocks, and Stores Management

Facilitate the procurement of goods and services required for effective regional operations, following company procedures.
Manage stocks and stores, ensuring proper documentation, accountability, and availability of operational supplies.
Monitor stock usage and coordinate replenishment to prevent shortages and unnecessary expenditure.
Ensure procurement and asset management activities comply with company policies and approved budgets.

7. Budgeting and Financial Management

Assist in preparing annual regional budgets and operational forecasts.
Support the organisation's debt collection efforts through follow-ups and coordination with relevant departments and clients.

SALARY AND BENEFITS

Trident Security Company Limited offers the opportunity to work with well-known clients, a competitive salary and benefits, and valuable experience in the security industry.

HOW TO APPLY

Interested and suitably qualified candidates should submit their application details by email to the address below:

Email: hr@tridentsecurity.mw

Applicants should use the email subject line “Application via Operations Manager listing on Job Search Malawi” or a clear subject indicating the position applied for.