Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers' homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.

The Temporary Retail Operations Support Supervisor will play a vital supportive role for maintaining day-to-day operational excellence, financial compliance, and sales performance within the assigned retail network in the Southern region. Reporting to the Marketing and Operations Senior Coordinator, this role facilitates local execution by supervising a team of Retail Officers, ensuring that daily shop operations run smoothly, team targets are achieved, and standard compliance frameworks are consistently upheld across the portfolio.

Note: The successful candidates will be offered a 9-months contract with a possibility of extension. The role is tenable in Zomba. Interested candidates must be willing to work in Zomba. One Acre Fund will provide support for employee relocation in-line with our internal relocation policy.

Team Management and Leadership

• Support Retail Officers in their daily tasks, helping with routine queries and providing administrative backing
• Participate in regular team check-ins, recording updates and sharing observations with the Retail Senior Coordinator and Specialist
• Help deliver standard onboarding and training materials, ensuring new staff feel prepared and supported
• Flag unresolved challenges or performance concerns to senior managers promptly, ensuring timely intervention

Operational Oversight and Compliance

• Tracking daily retail operational issues, resolving routine customer complaints, and escalating complex bottlenecks appropriately
• Understanding day-to-day shop operations and inventory management, while assisting with coordinated shop launches or closures
• Enforcing standard financial and operational compliance guidelines diligently

Sales Reconciliation

• Reviewing daily shop updates, identifying variances, and assisting in investigating and resolving stock discrepancies
• Tracking sales and performance data, flagging underperforming locations to management, and supporting localized corrective actions

Administration and Organization

• Keep shop staff records updated with accuracy and attention to detail
• Assist in compiling data for monthly payroll submissions, ensuring timely and accurate reporting (this includes, but is not limited to, overtime and days worked)
• Facilitate the submission of retail staff leave requests to human resources and ensure that reconciliations are done promptly
• Maintain clear records of issues, escalations, and resolutions to support team transparency.

Qualifications

Years of experience; qualifications

• A minimum of a Diploma in Business Management, Finance or related
• Minimum of 2 years experience, preferably in Retail Shop operations
• Language: English required

Skills

• Organized and punctual
• Proficient in Microsoft Office
• Very good verbal and written communication skills
• Customer service-oriented
• Data analytical mindset and skills

Timelines

• Preferred Start Date: As soon as possible
• Application Closing Date: 3 July 2026

Application Process

Qualified candidates should submit their applications via this link before the closing date.

Application Link: docs.google.com

Disclaimer

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and Anti-Racism

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization's mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.