OVERVIEW

Old Mutual invites applications from suitably qualified, motivated, and experienced candidates to fill four positions within its operations, customer experience, collections, and actuarial functions in Malawi.

These opportunities offer candidates the chance to contribute to financial services delivery, digital lending operations, customer onboarding, loan portfolio management, actuarial analysis, financial reporting, and risk management.

The positions are based in Lilongwe and Blantyre, depending on the role.

JOB TYPE: Full Time

APPLICATION DEADLINES:

Operations Specialist – Friday, 6th November, 2026
Collections Administrator – Friday, 6th November, 2026
Junior Actuarial Specialist – Friday, 30th October, 2026
Customer Experience Administrator – Friday, 6th November, 2026

POSITION 1: OPERATIONS SPECIALIST

Location: Lilongwe

JOB SUMMARY

The Operations Specialist will coordinate and supervise OMFIN's back-office operations, ensuring efficient digital loan processing, effective customer onboarding, strong operational controls, sales-agent administration, and consistent service delivery.

The role will support the expansion of private employer payroll and annuitant lending, as well as government payroll lending, while promoting operational efficiency, compliance, risk management, and excellent customer service.

KEY REQUIREMENTS

Applicants should possess the following:

A Bachelor's degree in Accounting, Finance, Banking, Business Administration, Operations Management, or another relevant discipline.
At least five (5) years of relevant experience in banking, microfinance, digital lending, credit operations, or financial services operations.
At least two (2) years of experience in a supervisory, team leadership, or operational coordination role.
Experience managing loan processing workflows, operational controls, reconciliations, or service-level performance.
Strong proficiency in Microsoft Excel and operational reporting tools.

Added Advantages:

Experience with core banking systems, loan management systems, and digital credit decisioning platforms.
Experience managing sales-agent networks, payroll lending operations, or high-volume digital lending processes.

DUTIES AND KEY RESPONSIBILITIES

Coordinate daily activities of the Credit and Operations back-office team and ensure achievement of service targets.
Monitor the complete loan processing journey, from application receipt and verification through credit decisioning, approval, disbursement, and post-disbursement administration.
Identify operational bottlenecks, control weaknesses, and process inefficiencies and implement approved corrective measures.
Develop and improve standard operating procedures, checklists, process maps, and operational controls.
Ensure compliance with approved credit policies, product terms, delegated authorities, and regulatory requirements.
Monitor loan application volumes, processing turnaround times, pending applications, approval queues, and disbursement performance.
Coordinate with Credit, Finance, ICT, Digital, and other teams to resolve system issues and processing exceptions.
Oversee the operational onboarding and performance monitoring of sales agents.
Supervise relevant operational staff, assess workloads, and support staff development.
Monitor operational risks relating to onboarding, disbursements, collections, system processing, and customer data.
Prepare operational dashboards and management reports and recommend improvements to efficiency and customer service.

KEY PERFORMANCE INDICATORS

Achievement of approved loan processing turnaround times.
Reduction in application backlogs and processing errors.
Accuracy and completeness of operational reporting.
Sales-agent onboarding turnaround time and productivity.
Compliance with operational procedures and internal controls.
Timely resolution of operational incidents and system exceptions.
Team productivity and improved customer service.

HOW TO APPLY

Apply through the official Old Mutual careers portal.

Application Link: https://oldmutual.wd3.myworkdayjobs.com/Old_Mutual_Careers/job/Lilongwe/Operations-Specialist_JR-84815-1

Closing Date: Friday, 6th November, 2026

POSITION 2: COLLECTIONS ADMINISTRATOR

Location: Lilongwe

JOB SUMMARY

The Collections Administrator will support the effective administration and monitoring of OMFIN's loan portfolio by maintaining accurate collection records, reconciling repayments, monitoring arrears, and conducting early-stage collections.

The role will help ensure that loan repayments are received, correctly allocated, and followed up promptly to maintain a healthy loan portfolio.

KEY REQUIREMENTS

Applicants should possess the following:

A Bachelor's degree in Accounting, Banking, Finance, Business Administration, Microfinance, or a related field.
At least two (2) years of relevant experience in loan collections, credit administration, banking operations, reconciliations, or microfinance.
Basic computer literacy and proficiency in Microsoft Excel.

Added Advantages:

Experience in payroll deductions, loan repayment reconciliation, or arrears monitoring.
Experience using a core banking system or loan management system.

DUTIES AND KEY RESPONSIBILITIES

Maintain accurate records of loan repayments, outstanding balances, arrears, and collection performance in the core banking system.
Reconcile repayments received through payroll deductions, bank transfers, mobile money, and other approved collection channels.
Investigate repayment discrepancies, unidentified receipts, missed deductions, and under-deductions.
Prepare and validate employer payroll deduction schedules and follow up on deductions and remittances.
Monitor expected versus actual collections and ensure payments are allocated to the correct customer accounts.
Follow up with customers regarding upcoming or overdue repayments through approved communication channels.
Record collection interactions, promises to pay, and agreed follow-up dates.
Refer persistently delinquent or high-risk accounts to the Recovery Officer.
Coordinate with employer payroll and finance teams to resolve outstanding deductions and delayed remittances.
Prepare daily, weekly, and monthly collections and arrears reports.
Maintain supporting documentation and comply with customer confidentiality, data protection, and internal control requirements.

KEY PERFORMANCE INDICATORS

Timeliness and accuracy of collection reconciliations.
Resolution of collection discrepancies within agreed timelines.
Collection efficiency against approved targets.
First-payment default and early-arrears performance.
Timeliness and accuracy of collections reporting.
Reduction in unresolved collection exceptions and overdue follow-ups.

HOW TO APPLY

Apply through the official Old Mutual careers portal.

Application Link: https://oldmutual.wd3.myworkdayjobs.com/Old_Mutual_Careers/job/Lilongwe/Collections-Administrator_JR-84820

Closing Date: Friday, 6th November, 2026

POSITION 3: JUNIOR ACTUARIAL SPECIALIST

Location: Blantyre

JOB SUMMARY

The Junior Actuarial Specialist will support actuarial analysis, financial reporting, actuarial model development and maintenance, product analysis, risk management, and funding requirement assessments.

The role also involves running and monitoring Prophet valuation models, reviewing IFRS 17 results, validating data, supporting assumption reviews, and preparing actuarial reports for management and regulatory purposes.

KEY REQUIREMENTS

The provided vacancy information does not specify the minimum academic qualifications or required years of experience. Interested applicants should consult the official application page for the complete eligibility criteria.

Applicants should be prepared to demonstrate relevant analytical, numerical, and technical capabilities suited to actuarial work.

DUTIES AND KEY RESPONSIBILITIES

Analyse and present data using established tools, methods, and formats.
Test completed work for reasonableness and accuracy to support actuarial analysis and assumption setting.
Support the preparation of statutory and non-statutory financial reports and disclosures.
Contribute to the development, maintenance, testing, and improvement of actuarial models.
Analyse existing and competitor products to identify opportunities for improvement and new product development.
Gather and analyse risk, financial management, and control data.
Support the evaluation of funding requirements, including employee benefit programme contributions.
Ensure compliance with organisational policies, regulatory requirements, and relevant codes of conduct.
Run and monitor Prophet valuation models for monthly, quarterly, and annual reporting.
Conduct end-to-end IFRS 17 results reviews, including fulfilment cash flows (FCF), risk adjustment (RA), and contractual service margin (CSM) analysis.
Support actuarial assumption reviews, experience investigations, data validation, and valuation reconciliations.
Support Embedded Value and Value of New Business reporting.
Prepare actuarial management information, board reports, and regulatory reports.
Provide support to the product development team.

HOW TO APPLY

Submit your application through the official Old Mutual careers portal.

Application Link: https://oldmutual.wd3.myworkdayjobs.com/Old_Mutual_Careers/job/Blantyre/Junior-Actuarial-Specialist_JR-84869

Closing Date: Friday, 30th October, 2026

Applicants should review the official vacancy page for the full eligibility criteria before applying.

POSITION 4: CUSTOMER EXPERIENCE ADMINISTRATOR

Location: Lilongwe

JOB SUMMARY

The Customer Experience Administrator will facilitate a smooth, accurate, and compliant customer onboarding experience across OMFIN's digital lending products.

The role involves guiding customers through loan applications, verifying documentation, ensuring onboarding requirements are met, responding to customer enquiries, and coordinating the resolution of disbursement-related issues.

KEY REQUIREMENTS

Applicants should possess the following:

A Bachelor's degree in Banking, Business Administration, Customer Service, Marketing, Finance, or another relevant field.
At least two (2) years of experience in customer service, loan administration, banking operations, customer onboarding, or a similar role.
Experience handling customer documentation and maintaining confidential records.
Good computer literacy and accurate data-entry skills.
Proficiency in Microsoft Office and electronic document management is desirable.

Added Advantages:

Exposure to digital lending platforms or core banking systems.
Familiarity with KYC procedures and financial services operations.

DUTIES AND KEY RESPONSIBILITIES

Guide customers through the digital loan application process and explain documentation requirements, application stages, and next steps.
Review applications for completeness, consistency, and compliance with approved product requirements.
Verify customer identification, employment information, payslips, employer details, and other required documents in accordance with approved KYC procedures.
Coordinate the resolution of missing information, incomplete documentation, and application errors.
Support customers applying for Golden Reserve and employer payroll loans through approved digital channels.
Confirm that required onboarding documents and pre-disbursement checks have been completed.
Verify approved loan terms and supporting records before disbursement processing.
Ensure required approvals are documented and maker-checker controls are observed.
Respond to customer enquiries about applications, documentation requirements, loan status, and disbursement processes.
Record, categorise, and track customer queries and complaints, resolving routine enquiries within agreed service standards.
Maintain accurate electronic customer files and comply with KYC/AML requirements, data protection standards, and internal policies.
Report suspected fraud, document tampering, identity inconsistencies, or other control breaches promptly.
Maintain trackers for applications, pending documentation, completed onboarding, disbursements, and unresolved customer queries.
Identify opportunities to improve customer communication, onboarding instructions, and processing efficiency.

KEY PERFORMANCE INDICATORS

Application completeness and onboarding accuracy.
Compliance with onboarding and disbursement turnaround times.
Reduction in delays caused by avoidable processing errors.
Timeliness of customer query acknowledgement and resolution.
Customer complaints resulting from onboarding or communication failures.
Compliance with KYC, documentation, and disbursement controls.
Accuracy and completeness of electronic customer files.

HOW TO APPLY

Submit your application through the official Old Mutual careers portal.

Application Link: https://oldmutual.wd3.myworkdayjobs.com/Old_Mutual_Careers/job/Lilongwe/Customer-Experience-Administrator_JR-84828

Closing Date: Friday, 6th November, 2026

Applicants are encouraged to review the official vacancy page and submit their applications before the closing date.