Bespat Human Capital Management is a Human Resource Recruitment and Management provider established to provide leading edge people management solutions and consulting services to businesses, organizations and government. On behalf of our client, we are now looking for experienced professionals to join a team of experts in the departments.

POSITION 1: KYC OFFICER BUSINESS ANALYST

Job Purpose:

The Job holder will be responsible for corporate customer onboarding and management, base compliance, validation and audit management, timely publishing of daily, weekly and monthly reports, OPCO Level Projects/Activities and KYC analytics.

Key Responsibilities:

Corporate Customer Onboarding & Management:

• Ensure smooth corporate client onboarding
• Maintain ongoing relationship management and support

Compliance & Validation (Prepaid & Corporate Subscribers):

• Base compliance checks for regulatory adherence
• Validation of customer data and processes
• Ongoing compliance management

Audit Management:

• Prepare for internal and external audits
• Maintain documentation and evidence trails
• Address audit findings with corrective actions

Reporting:

• Timely publishing of daily, weekly, and monthly reports
• Ensure accuracy and consistency across reporting cycles

OPCO Level Projects:

• End-to-end management of any new enhancements
• Project execution and monitoring at the operating company level

KYC Analytics:

• Analyze customer data for purposes of validation to ensure Compliance is met
• Identify trends, risks, and anomalies

Product Testing & Adoption:

• Participate in product testing phases
• Drive adoption until features are fully stabilized and integrated

Educational Qualifications:

• Bachelor's Degree in Business Administration, Information Systems, Statistics, Finance, Compliance, Audit, or a related field
• Professional certifications in Compliance, Risk Management, Project Management, Data Analytics, or Audit will be an added advantage

Relevant Experience:

• Minimum of 2–4 years' experience in Compliance, KYC Operations, Audit, Data Analytics, Project Management, or a related field
• Proven experience in customer onboarding, KYC validation, compliance monitoring, and reporting

POSITION 2: CUSTOMER EXPERIENCE GOVERNANCE, SETTLEMENTS AND ANALYST OFFICER

Reports to: Experience Manager

Job Purpose:

The Job holder will be responsible for end-to-end governance, settlement, and analytics of transactions, ensuring timely resolution, strong controls, and data-driven decision making to improve customer experience.

Key Responsibilities:

• Oversee transaction settlement (auto and manual)
• Ensure compliance with settlement SLAs (6hr, 24hr, 48hr)
• Lead reconciliation and resolve discrepancies
• Manage partner relationships (banks, utilities, fintechs)
• Oversee deallocation processes and closure within 24 hours
• Drive governance, controls, and audit compliance
• Use SQL and analytics tools to extract and analyse transaction data
• Produce daily, weekly and monthly reports, dashboards, and insights as requested
• Ad hoc Reports

Dimensions:

• Transaction Volume Managed: Oversight of high-volume transactions (daily, weekly, and monthly across multiple channels such as P2P, B2C, C2B, and merchant payments)
• Risk & Compliance Impact: Ensures zero revenue leakage and full compliance with internal controls, audit requirements, and regulatory standards
• Stakeholder Management: Regular interaction with internal teams (Finance, IT, Operations, Customer Care) and external partners (banks, fintechs, utilities)
• Reporting Scope: Preparation and delivery of daily, weekly, and monthly performance reports, dashboards, and insights to management
• Systems & Data: Use of SQL, reporting tools, and transaction platforms to analyse and manage large datasets
• Customer Impact: Direct influence on customer experience through timely issue resolution, reduced complaints, and improved transaction success rates
• Decision-Making Authority: Provides analytical insights and recommendations that influence operational improvements and process enhancements

Educational Qualifications:

• Bachelor's Degree in Business Administration, Statistics, Sales, Marketing or equivalent qualification
• Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
• Excellent knowledge in customer experience discipline/profession
• Able to work under high stress with short term targets and objectives
• Able to handle, prioritize, multiple projects simultaneously
• Strong IT knowledge
• Able to operate in performance driven organization

Relevant Experience:

• Two years experience in customer experience, operations, or finance
• Experience with reconciliation and transaction systems
• Proven experience working with cross-functional teams
• High level knowledge; applies technical expertise and has full knowledge of other related disciplines
• Exhibits good level of creativity and resourcefulness
• Planning, Presentation and Analytical skills

Personal Attributes & Competencies:

• Strong attention to detail and high level of accuracy
• Self-motivated, proactive, and results-driven
• Ability to work under pressure and meet tight deadlines (including odd hours when required)
• Excellent verbal and written communication skills
• Strong stakeholder management and teamwork skills
• Good organizational and time management skills with ability to prioritize multiple tasks
• Strong analytical and problem-solving capabilities
• Sound decision-making ability with a practical and solution-oriented approach
• Ability to work independently with minimal supervision
• High level of integrity and adherence to company policies, procedures, and governance standards
• Customer-focused mindset with a commitment to service excellence
• Confident, assertive, and adaptable in a dynamic work environment
• Strong interpersonal and people management skills
• Cost-conscious with a focus on efficiency and value delivery
• Goal-oriented with high personal performance standards

Application Procedure for Both Positions:

Interested candidates who meet the above requirements are invited to submit their applications, including a detailed application letter, CV and copies of relevant qualifications to:

Email: recruitment@bespat.net

Deadline: 26th June 2026

Only shortlisted candidates will be contacted.